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Terms of Business |
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We utilise our knowledge and experience to find a mortgage lender for you. We have access to a broad range of providers and choose those which we feel are best for our clients. The range of providers is subject to variation as we continually assess available products. At present we have a preferred group approximately 20 key lenders which we have chosen as we believe they provide our clients with a great standard of customer service. We provide you with mortgage information and mortgage product details to empower you to make an informed decision on whether the mortgage fits your personal circumstances. We offer information on mortgages in the form of key facts illustration and other supporting information which are intended to give you the information you need to help you in choosing your mortgage. We do not ask for a fee in advance from you. The key facts illustration indicates the fee payable by you for our services once the mortgage has completed. We may from time to time contact you to provide you mortgage information. If you do not want us to keep in touch with you please let us know. We aim to provide you with a first class service to meet your particular needs. However, if you have a comment or complaint about our service please let us know in writing and we'll do our best to make it right and respond to the issue raised within 5 days. If having given us the opportunity to remedy the issue you are still not satisfied, you can refer your complaint to the Financial Ombudsman Service to be actioned by them. At all times we do our best to provide you with a high quality service. |